Privacy Policy

Who We Are

Hawaii Auto Concierge is an auto transport brokerage based in Hilo, Hawaiʻi. We coordinate vehicle shipping services between customers and licensed motor carriers. We do not own or operate the vessels or trucks used to transport vehicles.

This Privacy Policy applies to the website at hiautoconcierge.com and any forms, communications, or services provided through it.

Information We Collect

We collect personal information only when you voluntarily provide it — for example, when you request a quote or contact us through our website.

Information we may collect includes:

• Your full name, email address, and phone number
• Vehicle details such as year, make, model, and condition
• Shipping origin and destination information
• Any message or inquiry you submit through our contact form
• Technical data such as your IP address, browser type, and pages visited (collected automatically)

How We Use Your Information

We use the information you provide solely to deliver and improve our services. Specifically, we use it to:

• Prepare and deliver your vehicle shipping quote
• Communicate with you about your shipment
• Coordinate with licensed carriers on your behalf
• Respond to your inquiries and provide customer support
• Improve our website and services based on usage data
• Comply with legal obligations

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Licensed carriers: We share necessary vehicle and contact details with the motor carriers coordinating your shipment.
• Service providers: We use trusted third-party tools (such as our CRM and email systems) to manage communications. These providers are bound by confidentiality obligations.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. These may include:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Used by Google Analytics to understand how visitors use our site. This data is aggregated and anonymous.
• Advertising cookies: Used by Google Ads to measure the effectiveness of our advertising campaigns.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purpose for which it was collected — typically for the duration of your shipment and a reasonable period afterward for record-keeping and legal purposes.

You may request deletion of your personal information at any time by contacting us directly.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of any marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details at the bottom of this page.

Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Our website uses HTTPS encryption for all data transmission.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us: